FAQ

Frequently Asked Questions (FAQs) – EverMeds

1. What is EverMeds?

EverMeds is an online pharmacy based in Gorakhpur, Uttar Pradesh. We provide 100% genuine medicines, health products, and wellness essentials delivered safely to your doorstep.

2. Do you deliver medicines in Gorakhpur only?

No. While we’re based in Gorakhpur, we deliver across all major cities and towns in India. Local orders within Gorakhpur are usually delivered faster.

3. How do I place an order on EverMeds?

You can:

Browse medicines and add them to your cart
Upload a doctor’s prescription
Call us directly to place your order

4. Can I upload a prescription to buy medicines?

Yes. Simply click on the “Upload Prescription” button on the homepage. Our pharmacists will review it and guide you through the order process.

5. How long does delivery take?

Gorakhpur: Within 24–48 hours
Other cities: 2–5 business days

You’ll receive tracking details once your order is shipped.

6. Are the medicines authentic?

Absolutely. We source all medicines directly from trusted manufacturers and verified distributors. We never deal with expired or counterfeit products.

7. Is it safe to pay online?

Yes. We use secure payment gateways and also offer options like Cash on Delivery (COD) for select locations.

8. Do you offer refunds or returns?

Yes. If there’s a genuine issue with the order (wrong product, damaged item), you can contact our support within 48 hours. Please read our Return & Refund Policy for full details.

9. How can I track my order?

Click on the “Track Order” option on the homepage. Enter your order ID or mobile number to check delivery status.

10. How can I contact EverMeds?